Privacy Policy

Effective Date: Aug 9, 2025

1. Introduction

Objectstore.ca ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you use our services.

Our commitment to your privacy is reflected in the following core principles:

We do not sell, rent, or trade your phone number, email address, or other contact information to other organizations.
We do not intend to advertise for other organizations through our website or emails.
We transfer the data you provide us over an encrypted connection and store all data encrypted at rest to ensure your data is secure.

This policy is governed by and interpreted in accordance with the laws of British Columbia, Canada, and applicable Canadian privacy legislation.

2. Privacy Officer and Accountability

We have designated a Privacy Officer who is responsible for ensuring our compliance with this policy and the Personal Information Protection Act (PIPA). The designated Privacy Officer is our president, Jamie Starke.

If you have any questions, concerns, or complaints about our privacy practices, or if you wish to exercise your rights under PIPA, you may contact our Privacy Officer at: [email protected]

3. Information We Collect

Contact Information: Your name, company name, email address, and phone number.
Billing Information: Your physical address and payment details (e.g., credit card information) to process transactions.
Account Information: Your username, password (stored securely), and other details required to set up and maintain your account.
Usage Data: Information about how you use our services, such as the amount of storage used and API usage patterns.

4. How We Use Your Information

To Provide Services: To create and manage your account, process your storage, and ensure the functionality of our services.
To Process Payments: To bill you for services and process payments securely.
To Communicate with You: To send you important service announcements, updates, security alerts, and to respond to your inquiries.
To Improve Our Services: To analyze usage patterns and gather feedback to improve our platform's performance and features.
For Security: To monitor and protect the security of our systems and your data.

5. Cookies and Log Files

We use cookies and log files to operate and improve our services.

Cookies: Cookies are small text files stored on your device. We use them for session management, to authenticate you, and to remember your preferences. This helps us provide a better user experience.

Log Files: Our servers automatically record certain information in log files, including your IP address, browser type, and the pages you visit. This data is used for security, system administration, and to analyze trends in how our services are used.

6. Third-Party Services

We use third-party services to assist us in operating our business. We only share the minimum amount of information necessary for them to perform their functions.

Payment Processors: We use a third-party payment processor to handle credit card transactions. Your payment information is provided directly to them and is not stored on our servers.

Analytics Providers: We may use third-party analytics services to understand how our website is used. This information is typically anonymized and helps us improve our service.

All third parties we work with are contractually bound to protect the confidentiality and security of any information they receive from us.

7. Disclosure of Your Information

We may disclose your personal information under the following circumstances:

As Required by Law: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
To Protect Our Rights: We may disclose your information to protect our rights, property, or safety, and to enforce our terms of service and other agreements.

8. Our Security Policies

Data Encryption: All data you transfer to our service is encrypted in transit using industry-standard protocols. Your data is also stored on our servers in an encrypted state (encrypted at rest).
Access Controls: Access to our systems and physical data centers is strictly controlled and limited to authorized personnel. This includes multi-factor authentication, biometric scans, and background checks.
Monitoring: We continuously monitor our systems for potential vulnerabilities and attacks.

9. How We Communicate With You

We use your contact information to communicate with you about your account and our services.

Essential Communications

We will contact you via email or phone for essential aspects of your account and service. These communications are a fundamental part of our service and cannot be opted out of. They include:

Account-Related Notifications: Password resets, billing information, and security alerts.
Service Announcements: Notifications about scheduled maintenance and other critical service updates.
Urgent Issues: We may contact you at the phone number you provided in the event of an urgent issue with your account.

Promotional Communications

We may also send you announcements about new features and services. You are not required to receive these communications and may opt out at any time through your account settings.

10. Deleting Your Information

You may remove your personal information by canceling your account. Upon termination of your account, we will permanently delete your personal information and all associated data from our active systems. We may retain some information for a limited period for backup and legal purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and, when appropriate, by sending you an email notification.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected]